Question 1

Fabric and Care

Accepted Answer

What material is this product made of?       Halara's team of textile scientists develops functional, high-performance fabrics that prioritize quality, comfort, and durability. As part of our commitment to sustainability, some fabrics are made from recycled materials to reduce waste. For more information,   please visit    here   .      Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 2

Size Selection Guide

Accepted Answer

How can I choose the right size?          Are you having trouble deciding which size to choose? Here is how to find the perfect fit.       1. Check the size chart     Scroll down on each product page to view the full size chart. It includes bust, waist, hip measurements, etc.       2. Dimension Comparison     Use a soft tape measure to measure the dimensions and compare them with the chart.     Please do not forget to check the size reference. Some styles run small, while others may have good stretch!       3. Do you have any further questions?     Please let our customer service team know your measurements, and we will help you select the perfect size for you.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 3

Length deformation

Accepted Answer

What is the difference between 7/8 length and full length, or regular/petite/tall fit?        The biggest difference is the inseam (pant length). Waist and hip measurements are the same across all sizes; only the length differs. Here is a simple guide to help you make your selection.       • 7/8 Length: Slightly cropped and falls above the ankles. Suitable for those who want a slimming effect or are short.       • Full Length: Covers or slightly covers the ankles, creating a fuller and perfect fit.       • Standard Fit: Standard length suitable for most heights.       • Petite Fit: The inseam and overall proportions are short, making it suitable for a small body type.       • High-rise fit: The longer inseam makes it suitable for tall people or those who want to appear to have longer legs.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 4

Regarding color differences

Accepted Answer

Is there a difference in product color?       We do our best to accurately represent the actual color of the product, but colors may vary slightly depending on screen settings. Please do not worry if the color you receive differs significantly from your expectations. Please contact our customer service team. We will do our best to assist you!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 5

supplementary schedule

Accepted Answer

Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.   The product I want is out of stock. When will it be available for purchase?          Is it out of stock? Don't worry. You can request a restock notification directly on the product page.       We will notify you by email as soon as it is back in stock!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 6

Ironing Guide

Accepted Answer

I received a slightly wrinkled product. What should I do?        We apologize for the inconvenience. Clothes may become wrinkled if left folded for too long during shipping. Here are a few suggestions to help restore wrinkles:        Rewash/Dryer Dry:      Wash or dry as usual. This will naturally smooth out the wrinkles.        Low temperature ironing (if necessary):      If wrinkles persist, use a steam iron on a low setting. To prevent damage, avoid direct contact with printed designs or delicate materials.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 7

Definition of presale items

Accepted Answer

What are pre-order products?       Pre-order items refer to products that are available for early purchase but are not yet in stock. These items are generally shipped within a specific timeframe as soon as they arrive at our warehouse. Purchasing a pre-order item allows you to reserve popular new arrivals or purchase them at limited-time special prices. Delivery of pre-order items may be slightly delayed, and the estimated delivery date is displayed on the product page.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 8

Accepted payment methods

Accepted Answer

What payment methods are available?        You can use various payment methods, including major credit cards (VISA, MasterCard, AMEX), Klarna, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay (available only in the US, New Zealand, Australia, and Canada). Some banks may charge international transaction fees.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 9

Order Payment

Accepted Answer

How can I know if the payment was successfully completed?        Once payment is processed, we will send you a confirmation email containing your order details.       Can't find your confirmation email? Please check your spam folder or contact our customer service team. We'll be happy to help!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 10

Payment deadline

Accepted Answer

Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.   When is the payment due date?        Generally, payment must be completed within 30 minutes of placing an order. Otherwise, the system will automatically cancel the order.       However, if you use an offline payment method (e.g., OXXO in Mexico or convenience store payment in Japan), you must complete the payment within 3 days of placing the order. Otherwise, the order will expire.       It is recommended to complete the payment as soon as possible to secure product stock and ensure smooth processing.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 11

Troubleshooting payment issues

Accepted Answer

My Klarna payment failed. What should I do?        We apologize that your payment was not processed. The following are common reasons.       Payment Restrictions: Klarna may reject transactions based on a simple credit check or payment history.       Missing Information: Payments may fail if key information, such as a billing address or contact details, is missing from your Klarna account.       Tip: Log in to your Klarna account via the app or website to check for notifications or updates. Do you have any further questions? The Klarna support team is here to provide more detailed answers.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       I have tried placing an order several times, but the payment keeps failing. What should I do?        We apologize for the inconvenience. Please check the following.       Check if your payment method supports international transactions and if you have sufficient balance or credit.       Please try using a different payment method (e.g., a different credit/debit card or payment provider) or try again later. This may be a temporary issue with the payment system.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       I was charged a higher amount than expected. What is the reason?        Please check the following.       Some banks or payment providers may charge currency exchange fees or international transaction fees when placing orders at overseas merchants.       These fees are charged by your bank or payment platform, not Halara, and are not included in the total order amount.       For details regarding additional fees, please contact your card issuer or payment provider.       Halara does not charge more than the total amount indicated on the order confirmation.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 12

Total order amount

Accepted Answer

Are there any additional fees or costs associated with the order?       Banks may charge international transaction fees in connection with orders. Halara does not charge additional fees beyond the order amount.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 13

Regarding sales tax

Accepted Answer

Is sales tax included in the prices displayed on the website?        The prices displayed on the product page do not include sales tax. The total amount, including subtotals, shipping fees, and sales tax, can be found on the order page. Sales tax varies by country and region.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 14

Coupon Code

Accepted Answer

How do I apply the coupon code?          How to use the coupon code:       First time using? Enter the code in the "Coupon Code" field during checkout and click "Apply".       Did you already use a coupon but want to use it again later? Don't worry. Saved coupons are displayed in the "Coupons" section of the payment page. You can apply them with just a click without having to re-enter the code.       Having trouble? Our customer service team is always here to help!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       Can I apply two promotion codes to the same order?        You can only use one promotion code per order. If you are unsure which code to use, please email service@thehalara.com. We will do our best to help you make the most of your discount!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       Does the discount code apply to all products?        It depends on the terms and conditions of the discount code you received.       Generally, when providing coupon codes, details about the applicable products are included. Some codes may apply only to specific collections or may not apply to promotional or sale items.       Please check the page where you received the original coupon details or code.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       Why isn't the coupon/discount code being applied?        Please check that the code is activated and meets the terms and conditions (e.g., minimum purchase amount, use only on full-price products, etc.).       Terms and conditions are always included when issuing discount codes. Some codes may apply only to specific collections or may not apply to sale items.       Please check the specific requirements of the coupon.       If the product you ordered still does not work even though it meets the code conditions, please contact our customer service team via live chat or email. Please provide the following information.       1. Discount code you want to use     2. Cart Item Screenshot     3. Error message or system error screenshot       If you provide this information, we can investigate the problem and assist you more efficiently.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 15

Gift card

Accepted Answer

Can gift card codes be applied to all products?        Yes. Gift card codes can be used for all products on the website without exception. They can be used just like cash, allowing you complete freedom of choice.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       Does my gift card code have an expiration date?        Yes, gift cards have an expiration date. However, we understand that unexpected situations can occur. If your card has expired, please contact our customer service team at any time. We will review your situation and be happy to assist you.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       Can I use a gift card code and a promo code at the same time?        Yes, you can use gift card codes and discount codes at the same time.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       What should I do if my gift card has expired?        We fully understand. Sometimes, life can be a hindrance.       If your gift card has expired, please contact the customer service team via email or live chat.       We will review the gift card and do our best to find a solution.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 16

Shipping Country/Region

Accepted Answer

Is shipping to our country possible? Are there any shipping destination restrictions?        We ship to various countries and overseas regions.   Please click    here   to check current shipping areas.      Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 17

Shipping method/time/cost

Accepted Answer

What shipping options are available?        We generally offer three shipping options.       1. Standard shipping (8-10 business days)     2. Express Delivery (6-8 business days)     3. Express Delivery (3-5 business days)       Delivery availability may vary by region.  Click   here    to check available delivery options in your area.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.       How long does it take for order processing and delivery?        It depends on the order details. For items in stock, order processing and preparation are generally completed within 1-3 business days. If you have not received a shipping confirmation email, please check your spam folder. You can check the shipping status at any time on the [Order Page] or contact customer service.       If your order includes pre-order items, the entire order will be shipped on the estimated delivery date displayed on the product page.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 18

shipment

Accepted Answer

Has the item you ordered been shipped?        If you are unsure whether your order has been shipped, please follow the instructions below.       First, please check if your order includes pre-order items.       If your order includes only items in stock, it will generally be processed within 1 to 3 business days.       If pre-order items are included, they will be shipped on approximately the same date as the pre-order shipping date.       You can check the pre-order date on the product page, cart page, order confirmation page, or in the order confirmation email.       Once your order is shipped, a delivery confirmation email containing a tracking number will be sent to the email address you entered during payment.       If you have not received a delivery confirmation email,     Please check your spam folder or promotions folder.       If the pre-order shipping date has not yet passed, please wait a moment.       If the estimated delivery time has already passed, please contact us via live chat or customer service email, and our team will provide you with the latest order information.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 19

Track shipping status

Accepted Answer

How can I track the order after it has been shipped?          You can check your order history using the following methods.       1. If you placed an order as a guest on the official website, please visit here and enter your email address and order number to check the delivery status.       2. If you placed an order as a registered member on the official website, you can check the delivery status in "My Orders" after logging in.       3. If you placed an order through the app, you can check the delivery status in "My Orders" after logging into your account.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 20

Estimated delivery time

Accepted Answer

When will the product I ordered arrive?        If your order has already been shipped, it is expected to arrive within the estimated delivery period based on your selected shipping method.       1. Standard Shipping: 8-10 business days     2. Express Delivery: 6-8 business days     3. Express Delivery: 3-5 business days       Note: Delivery times may vary by region. You can check the detailed shipping policy here.       Shipping and delivery times may vary depending on the following factors.       1. Weather conditions (e.g., storm)     2. Peak vacation season     3. Customs delays during international shipping     4. Logistics problems (e.g., strikes, traffic congestion)       Don't worry! No matter what happens, the Halara Logistics team closely monitors the delivery status until your items arrive safely.       If the product does not arrive even after the estimated delivery period, please contact the customer service team.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 21

I was unable to take the order

Accepted Answer

What happens if I don't receive my ordered items?       If the product you ordered has already been shipped, it will arrive within the estimated delivery period depending on the shipping method you selected.       1. Standard Shipping: 8-10 business days     2. Express Delivery: 6-8 business days     3. Express Delivery: 3-5 business days       Note: Delivery times may vary by region. You can check the detailed shipping policy here.       The factors that may affect shipping and delivery times are as follows.       1. Weather conditions (e.g., storm)     2. Peak vacation season     3. Customs delays during international shipping     4. Logistics problems (e.g., strikes, traffic congestion)       Don't worry! No matter what happens, the Halara Logistics team closely monitors the delivery status until your items arrive safely.       If the product does not arrive even after the estimated delivery period, please contact the customer service team.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 22

Shipping information update issue

Accepted Answer

Shipping information not updated        If your order has already been shipped, it is expected to arrive within the estimated delivery period based on your selected shipping method.       1. Standard Shipping: 8-10 business days     2. Express Delivery: 6-8 business days     3. Express Delivery: 3-5 business days       Delivery times may vary depending on the country or region.       Shipping tracking updates may be temporarily delayed due to the following factors.       1. Bad weather     2. Increase in order volume during the holiday period     3. Customs clearance delay (for overseas orders)     4. Logistics disruptions such as strikes or traffic congestion       If the product arrives within the estimated delivery period, please wait a moment.       If your tracking information has not updated and the delivery period has already expired, please check your notifications or contact us via live chat or customer service email. Our customer service team will check the delivery status for you.       Thank you for your understanding!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 23

Change delivery address after delivery

Accepted Answer

Can I change the shipping address after the order has been shipped?        We apologize, but you cannot change the shipping address directly after the order has been shipped.       However, it is recommended that you contact the shipping carrier, such as DHL, UPS, or FedEx, as soon as possible. Some carriers may offer address changes or tracking services depending on their policies and shipping status.       Please have your tracking number ready when contacting the shipping company.       If you need further assistance, please feel free to contact the customer service team at any time.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 24

Delivered to the wrong address

Accepted Answer

Delivered to the wrong address        Generally, products are shipped to the address you entered during payment.       If the tracking information shows "Delivered" but you have not received the item, please follow these steps.       1. Please check if the shipping address you entered is correct.     2. Check the surrounding area, such as the mailbox, front door, or back veranda, to see if family or neighbors have received the product.     3. Contact the shipping company to confirm the correct delivery address or recipient.       If you are still unable to find the product even after completing all the steps above, please contact the customer service team via email or live chat.       Please include the following information when making an inquiry.       Please indicate that you have already reviewed the steps above.       Please specify that the shipping address you verified is accurate.       Thank you for your understanding and cooperation!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 25

I did not receive the package

Accepted Answer

Delivery Complete, Mark as Not Received        Generally, products are shipped to the address you entered during payment.       If the tracking result shows "Delivered" but you have not received the product, please follow the next steps.       1. Please check if the shipping address you entered is correct.     2. Check the surrounding area, such as the mailbox, front door, or back veranda, to see if family or neighbors have received the product.     3. Contact the shipping company to confirm the correct delivery address or recipient.       If you have completed all the steps above but cannot find the product, please contact the customer service team via email or live chat.       Please include the following information when making an inquiry.       Please indicate that you have already verified the steps above.       Please specify that the shipping address you verified is accurate.       Thank you for your understanding and cooperation!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 26

Reason why the package is returned to the sender

Accepted Answer

What is the reason for the package being returned to the sender?        The most common reasons for items being returned to the sender are as follows:       1. The shipping address is incorrect or invalid.     2. The delivery company cannot access the delivery location.     3. There is no one to receive it.     4. The product was rejected during delivery.       If the tracking status shows as "Returned to Sender," please contact our customer service team as soon as possible so we can assist you with resolving the issue.       If the item is not yet marked as "Returned to Sender" but a notification (e.g., address issue) appears in the tracking information, it is recommended to contact the shipping company immediately before returning it and request that they try the delivery again.       If you need further assistance, please contact us via live chat or email.       Thank you for your understanding and support!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 27

Order processing time

Accepted Answer

How long does order processing and delivery take?        It varies depending on the situation. For items in stock, it takes 1 to 3 days to process your order. If you have not received a shipping notification to the email address you entered when placing your order, please check your spam folder. You can also check the shipping status on the order page or contact our customer service team for assistance.       For orders including pre-order items, the entire product will be shipped before the estimated delivery date displayed on the product page.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 28

Check Order Status Shipping Method/Time/Cost

Accepted Answer

How can I know if the order has been successfully received?        You will receive a confirmation email once your payment is processed. This email contains your order details and payment confirmation. If you did not receive the email, please check your spam folder or contact our customer service team.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 29

Order Status Track Shipment

Accepted Answer

How can I check the order status?        You can check the order status using the following methods.       1. If you placed an order as a guest on the official website, please visit here and enter your email address and order number to check the shipping status.       2. If you placed an order as a registered member on the official website, you can check the order status in "My Orders" after logging in.       3. If you placed an order through the app, you can check the order status in "My Orders" after logging into your account.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 30

Change email address

Accepted Answer

I entered the wrong email address when placing the order. How can I change it?        Did you enter the wrong email address when making a payment? Don't worry. We're here to help!       Please contact the customer service team and provide the following information so that we can promptly verify your order and update your email address.       1. Proof of Payment: Screenshot of payment history and transaction ID     2. Order Information: Email address used for payment, shipping address, order amount     3. Accurate email address       Providing this information will help us process your request as quickly as possible.       Thank you for your understanding and cooperation!       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 31

Return Policy

Accepted Answer

What is your return policy?        You may request a return within 30 days of delivery. Return shipping fees are non-refundable.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 32

Return period

Accepted Answer

What is the return deadline?        You can start the return process here.       We will process your request and send you a confirmation email within 24 hours. If you do not receive the email, please check your spam folder or contact customer service.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 33

Return Procedure

Accepted Answer

How can I check the order status?        You can check the order status using the following methods.       1. If you placed an order as a guest on the official website, please visit here and enter your email address and order number to check the shipping status.       2. If you placed an order as a registered member on the official website, you can check the order status in "My Orders" after logging in.       3. If you placed an order through the app, you can check the order status in "My Orders" after logging into your account.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 34

Return shipping fee

Accepted Answer

Who pays the return shipping fee?        Unless the return is due to a quality issue, the customer is responsible for all return shipping costs.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 35

Return conditions

Accepted Answer

What is your return policy?        To be eligible for a return, the following conditions must be met.       1. The product and enclosed gifts must be returned in their original condition, unworn and unwashed. All original tags must be attached.       2. Swimwear, bodysuits, and lingerie can be returned only if the hygiene lining is undamaged.       Items such as underwear, bras, water shoes, hair accessories, glasses, hats, socks, accessories, shapewear, and masks, for which returns or exchanges are not permitted on the product page due to hygiene reasons, cannot be returned.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 36

Packing tips for returns

Accepted Answer

Return Packaging Tips        Please use a shipping plastic bag instead of a cardboard box when returning items.       We strongly recommend using sturdy shipping plastic bags instead of cardboard boxes to ensure returned items arrive safely and without damage.       Boxes are more susceptible to damage during shipping and may be lost. We apologize, but we cannot investigate or compensate for returns lost due to damaged boxes.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 37

Refund period for returned items

Accepted Answer

When can I receive a refund for the returned item?        The refund will be processed after the returned item is received and inspected.       Due to the high volume of shipments at our warehouse, it takes 3 to 5 business days to process the refund after the returned item arrives.       Please refer to the provided return guidelines. In some cases, you may be required to contact us or provide additional information before the refund process begins.       If necessary, please carefully follow the steps specified in the return instructions to prevent delays.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 38

Tracking refund requests

Accepted Answer

What should I do if I submitted a return request but have not yet received an update?        Generally, we will send a follow-up email to the address used for the order within 24 hours of the return request being successfully submitted.       Please check your inbox and spam folder.       If you have not yet received an update, please contact our customer service team via email or live chat. We will check the status of your return request.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 39

return address

Accepted Answer

Where should I return the item?        The return address varies depending on the shipping location.       Once you submit a return request and confirm your intention to return, we will generally send you a return guide email within 24 hours. The email will include the following information.       1. Available return methods     2. Accurate return address     3. Packaging and Shipping Information     4. Please complete the return by following the instructions in the email.       If you have not received the email, please check your spam folder. If you still have not received the email, please contact our customer service team via live chat or email for assistance.       Do you need more help? Our customer service team is available 24/7.   Please click    here   to contact us anytime.

Question 40

Troubleshooting login issues

Accepted Answer

What should I do if I cannot log in to my account? What is the return policy?        Please follow the steps below.       First, please check if you have already registered an account.     If you are unsure, try resetting your password using your email address.       If you have registered but forgotten your password:     Click the "Forgot your password?" link on the login page and follow the instructions to reset your password using your registered email address.       If you have never registered before:     You can create a new account using your email address and set a password to log in successfully.       If you need further assistance,   please contact the customer service team at   service@thehalara.co.kr  .

Question 41

Halara account registration

Accepted Answer

How to create a Halara account?          On the Halara website, you can create an account using an email address, phone number, Facebook, or Google account, while on the app, you can create an account using only an email address or phone number.       If you need further assistance,   please contact the customer service team at   service@thehalara.co.kr  .

Question 42

Website Registration and Return Procedure

Accepted Answer

How do I register an account on the official website?        1. Visit here.     2. Please select your preferred registration method.       email:     - Please select a country/region.     Enter your email address and click "Send Code" to receive a verification email.     - Enter the code and create a password, then agree to the terms.     - Click "Create Account".       phone call:     - Click "Register by phone".     - Select a country/region, enter your phone number, and request an SMS code.     - Enter the code and create a password, then agree to the terms.     - Click "Create Account".       Facebook/Google:     Click the icon to register immediately.       If you need further assistance,   please contact the customer service team at   service@thehalara.co.kr  .

Question 43

Application Registration

Accepted Answer

How do I register an account on the Halara app?          1. Open the Halara app and go to "Me" → "Log In/Register".       2. Please register with your email or phone number.       3. Follow the same steps as above to complete the registration.       If you need further assistance,   please contact the customer service team at   service@thehalara.co.kr  .

Question 44

Delete Halara personal data/account

Accepted Answer

How do I delete personal information?        Please request account deletion in the Halara app.       1. Click "Account Settings".     2. Click "Request Account Deletion".     3. Click "Request Account Deletion".       Please request account deletion on the Halara website.       If you need assistance with account deletion, please contact the customer service team via email or live chat.       If you need further assistance,   please contact the customer service team at   service@thehalara.co.kr  .       What is personal information/account deletion?        Deleting your account will permanently delete all data associated with it, including coupons, points, order history, messages, files, and images. After deletion, you will not be able to access your Halara account or purchase products on the website or app.       If you need further assistance,   please contact the customer service team at   service@thehalara.co.kr  .